Return policy

Thank you for choosing philiora.com. We understand that sometimes a product may not be the perfect fit, and we’re here to help. Below is our return and refund policy designed for your convenience and peace of mind.

Return Eligibility

We accept returns within 30 days of delivery. To be eligible, items must:

    •    Be unused and in original condition

    •    Be returned with all original packaging

    •    Include proof of purchase

How to Request a Return

Contact us at [email protected] or call +1 839 800 3407. After we review your request, we’ll provide return instructions and a prepaid label.

Return Address:

587 S Divot Dr, Pueblo West, CO 81007

Items That Cannot Be Returned

    •    Personalized items

    •    Final sale products

    •    Used or damaged ceramic items not due to shipping

Refund Process

After your return is received and inspected, you will be notified of approval. Approved refunds will be issued to the original payment method within 10 business days.